As a Senior User Researcher on the B2B team, you’ll play a critical role in shaping how Viator serves its global network of travel partners. You’ll lead generative and evaluative research to influence product strategy, guide design, and de-risk decisions. You’ll collaborate with cross-functional teams including Product, Design, Engineering, Marketing, and Analytics.
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Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products. Apply and adapt appropriate research techniques and methods for specific project needs. Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities. Partner with Product Managers and Designers to influence product strategy and roadmaps.